Fast Trobleshooting
Error Codes
Electronic error codes on electric scooters are like secret messages from your scooter. These codes help you or a technician quickly figure out the issue and fix it, so you can get back on the road faster. It’s like a cheat sheet for troubleshooting, making your scooter more reliable and saving you time and money.
The Punk Rider is an advanced electric kickscooter designed for urban commuting and leisure rides.
You can reach out to Punk Support through the Support page, just submit a ticket with your request at: Click to go to the support page ( https://punk.support/support/)
The Punk Rider comes with features like a display dashboard, accelerator, electromagnetic brake, headlight, horn, and a folding mechanism, among others.
The Punk Rider can reach speeds between 37-50 KM/H (23-30 MPH) depending on the model.
The weight of the Punk Rider varies between 25-32kg (66-77 lb).
The Punk Rider uses battery options like 48v13.5ah/ 48v18ah for Single and 52v18ah for Twin, all with 21700 Cell.
You can check the display dashboard. A flashing icon indicates twin motor mode, while a non-flashing icon indicates single motor mode.
Always wear a helmet, practice riding in a safe area, be prepared to slow down, pay attention to road conditions, and never ride under the influence of drugs or alcohol.
Yes, always wear a helmet and other protective gear for safety.
While the Punk Rider is water-resistant, it’s not recommended to use it in heavy rain to ensure safety and longevity.
Regularly check the condition of the scooter, such as tire wear, brake pads, and ensure that screws are tightened and the folding system is securely locked.
To fold, press the safety lock on the folding lever, push on the stem’s safety lock, and fold the scooter stem. To unfold, pull the scooter stem up and lock the folding lever.
Check the tire pressure regularly and keep them at 50 PSI. Drum brakes require minimal maintenance but adjust them according to your preference.
Refer to the user manual’s error codes section to understand the specific issue and recommended solutions.
Use the recommended charger, allow the battery to cool before charging, and ensure the charger and charging port are properly connected.
No, always use the original or recommended charger for safety and to ensure the longevity of the battery.
Avoid contact with the leaked liquid, clean your hands immediately with soap and water, and seek medical attention if needed. Contact Punk Support for further assistance.
Yes, there’s an app for the Punk Rider. Go to: () Open the app, register, log in, and bind it to your scooter unit by scanning the QR code or enabling Bluetooth.
You can purchase replacement parts from the official Punk Electric website, this support site or authorized dealers.
Contact Punk Support by clicking here ( https://punk.support/support/) or refer to the warranty and return policy provided with your purchase or on the official website.
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Faulty throttle sensor
Check the throttle connector and connecting cable or replace the throttle accelerator.
Check the brakes, brake connectors and connecting cables, or replace the brake lever or throttle brake.
Check whether the brake lever or throttle brake is water-intruded, oxidized and short-circuited. Please replace it with a new brake lever or throttle brake assembly.
Check the throttle accelerator for water, oxidation and short circuit, if the throttle is damaged, please replace the accelerator with a new one.
The repair sequence for this fault check is as follows; shut down, restart and observe whether the problem is eliminated. If the fault still exists, please check whether the communication cable between the display computer and the controller is in good contact. If the communication cable is well connected, please replace the controller and display in sequence until the fault is eliminated.
This fault code is triggered by overloading the motor due to external resistance, simply reduce the load on the motor and the vehicle will resume operation. If the fault is not caused by external overload, please check whetherthe
motor is stuck by foreign objects and whether the bearing is damaged. The fault phenomenon caused by the aging of the motor can be eliminated by replacing the motor.
This is triggered by current overloads under extreme operating conditions, and operation can be resumed simply by shutting down and restarting the vehicle. If the fault is not eliminated after shutdown and restart, the fault can be eliminated in the following order:
1. Replace the controller with the same model.
2. Replace the motor with the same model.
The maintenance sequence of this fault inspection is as follows: Shut down and restart, and observe whether the problem is eliminated. If the fault still exists, please check whether the communication cable between the display computer and the controller is in good contact. If the communication cable is connected well, please replace the controller in turn. , display the computer components until the fault is eliminated.
Illegal modification of the battery will cause this failure or connected to a voltage exceeding the original settings. Please install and use the original battery to eliminate this failure.
The battery voltage is lower than the critical value. Please use recommended charger to recharge the battery.
Check whether the connection wire between the controller and the motor is broken and worn, and whether there is an oxidized virtual connection. If there is no abnormality in the wire, please troubleshoot in the following order:
- Replace the original brand-new motor.
- Replace the original brand-new controller until the fault is eliminated.
Check whether the motor. Hall connector is loose and oxidized, and whether the Hall cable is worn or broken. If there is no abnormality in the cable connector, please replace it with a new original motor.
Restart the scooter to check whether the whole scooter is working normally. If the fault still persists, please replace the original controller to eliminate the fault.